Last updated: October 30, 2026. By installing or using New Customer Notifier you agree to these Terms of Service (“Terms”).
We provide software that listens for BigCommerce store/customer/created webhooks
(new customer account creation only — not every order or profile update) and emails the recipient
list you configure in the app. You may customize the subject line and which customer or store
details appear in the message (including an optional link into the customer in BigCommerce admin).
You may send a sample test email to your saved recipients. Delivery depends on BigCommerce webhook
availability, your configuration (recipients enabled), your email provider’s accept/reject
decisions, and an active trial, paid plan, or complimentary access window when we enforce billing.
We may stop sending to addresses that the mail provider permanently rejects.
You must have authority to install apps on the BigCommerce store. You are responsible for recipient addresses you add. You may uninstall at any time from BigCommerce admin; uninstall stops new processing and removes our stored store data as described in the Privacy Policy.
Paid plan: $1.00 USD / monthly, with a 7-day trial unless the BigCommerce listing states otherwise. Charges appear on your BigCommerce invoice according to BigCommerce’s billing terms. Prices shown in the app match the listing at time of checkout. We may raise the list price for new subscriptions later; existing active subscriptions keep their checkout price until changed under BigCommerce’s billing rules or with notice as described below.
We may grant complimentary access for a limited period (for example support or launch credits). Complimentary access entitles sending for that store without a paid BigCommerce subscription for the granted window; it is not a cash refund and may be revoked.
Cancelling: You can cancel your subscription at any time from Manage subscription in the app. A paid subscription stays active until the end of the period you have already paid for, and you are not billed again; a free trial ends immediately. Uninstalling the app does not cancel a BigCommerce subscription, so cancel in the app first. If you uninstall and later reinstall, your trial dates and any active subscription carry over.
Refunds: For billing disputes or unused prepaid periods, send a request through the in-app Feedback tool within 14 days of the charge. We review refunds in good faith for service outages under our control; marketplace or BigCommerce platform fees may be non-refundable per BigCommerce policy.
We may suspend processing for abuse, non-payment, or security risk.
Use the in-app Feedback button. Target first response: 1 business day for install/billing blockers; 2 business days for general questions (Monday–Friday, US Pacific, excluding holidays). We do not publish a support email address in the product UI.
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for missed notifications caused by third-party outages, misconfiguration, suspended plans, or email deliverability. Our aggregate liability for claims relating to the service will not exceed the fees you paid for the service in the three (3) months before the claim.
You will defend and indemnify us against claims arising from your misuse of the app, your recipient list, or your violation of these Terms or applicable law.
We may update these Terms by posting a revised version at this URL. Continued use after the effective date constitutes acceptance. For material price changes we will also update the BigCommerce listing where required.
Contact us through the in-app Feedback button (help icon). We do not publish a support email address on these pages.